What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include but is not limited to:
- mailing or street address;
- date of birth;
- email address;
- phone number;
- date of your event;
- information for your event (including the venue, type of event, other suppliers and guests attending your event).
Under certain circumstances, Graham Hobson Entertainment may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or membership of a professional body. This information is only stored if it pertains to your event and/or our services at your event.
You do not have to provide us with your personal information. However, if you choose not to provide us with your personal information, we may not be able to provide you with our services.
How do we collect your personal information?
We collect your personal information directly from you when you:
- interact with us over the phone;
- interact with us in person;
- interact with us online;
- participate in surveys or questionnaires;
- attend a Graham Hobson Entertainment event;
- subscribe to our mailing list;
- apply for a position with us as an employee, contractor or volunteer.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, (for example from your event venue, event co-ordinator, other event suppliers, work colleagues or family members participating in or planning your event). We collect your personal information from these third parties so that we can obtain important information about your event in order to conduct our services.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- to provide you with information and services that you request from us;
- to deliver to you a more personalised experience and service offering;
- to improve the quality of the services we offer;
- for internal administrative purposes;
- for marketing and research purposes.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- third party service providers (for example, sub contracted performers);
- third party contractors you have hired for your event (for example, venue staff, photographers);
- our marketing providers.
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
How do we protect your personal information?
Graham Hobson Entertainment will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- having a robust physical security of our premises and databases / records;
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, fire walls).
Our website uses Google analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
How to access and correct your personal information
Graham Hobson Entertainment will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us at firstname.lastname@example.org.
Links to third party sites
Graham Hobson Entertainment website(s) may contain links to websites operated by third parties. The links are meant for your convenience only. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. Please note we may require proof of your identity and full details of your request before we can process your complaint.
If you are not satisfied with Graham Hobson Entertainment’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact number: +61 404 878 578
Post: Graham Hobson Entertainment, 15 Serene Place, Birkdale QLD 4159
This Policy was last reviewed and updated on: 27th March 2023
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